FEMTECH · AI · RESEARCH + STRATEGY · 2023

An AI femtech platform for menopause

Design an AI-powered platform for menopause, a phase that affects nearly half the population yet is still surrounded by stigma, misinformation, and a serious support gap. Scope ran from symptom management to mental health resources.

ROLE
Project Manager + UX/CX Researcher
TIMELINE
1 month
TEAM
1 Junior Designer, 1 Project Manager, 1 Account Manager
DISCIPLINE
CX, UI/UX
THE CHALLENGE

Build for individual users while closing a broader gap. Reliable menopause support is scarce, and that scarcity feeds wider gender health disparities. The design had to work at both levels at once.

THE PROCESS

A one-month sprint, user-centered from day one.

  • 01
    Kickoff workshopAligned stakeholders on scope and urgency in a single working session.
  • 02
    User and stakeholder interviewsIn-depth conversations with menopausal women, healthcare providers, and B2B clients surfaced individual stories and systemic gaps.
  • 03
    Product backlog200+ user stories, prioritized so development tackled real user concerns first.
  • 04
    Journeys and personasFive personas spanning end users, B2B customers, and internal stakeholders, with complete journeys.
  • 05
    Competitive benchmarkingFeature mapping and user flows of competitor solutions to find where to differentiate.
KEY CHALLENGES

Two hard problems. Designing an AI experience that feels empathetic rather than clinical for a sensitive health topic. And building a visual identity strong enough to carry the brand yet flexible enough to whitelabel.

WHAT SHIPPED

Delivered in one month: a prioritized 200-story backlog and roadmap, 80+ proof-of-concept screens articulating the full experience, five personas and complete journeys, branding and style guides built for empathy, trust, and whitelabel flexibility, and interview findings grounding every decision.

200+
USER STORIES
80+
POC SCREENS
5
PERSONAS
1 mo
RESEARCH + STRATEGY SPRINT
KEY TAKEAWAYS
  • 01
    Designing for the underserved pays offA neglected user group meant every research insight translated directly into product differentiation.
  • 02
    Empathy is a process, not a toneInterviews with real users and providers shaped the backlog, the flows, and the visual language.
  • 03
    Speed and rigor can coexistA 200-story backlog, five personas, and 80+ screens in one month, without skipping the research.
  • 04
    Whitelabel constraints sharpen brandingDesigning for flexibility forced clearer decisions about what the brand's core actually was.

Let's build
the next one.

Robert.t.marsch@gmail.com ← Back to all work