Design an AI-powered platform for menopause, a phase that affects nearly half the population yet is still surrounded by stigma, misinformation, and a serious support gap. Scope ran from symptom management to mental health resources.
Build for individual users while closing a broader gap. Reliable menopause support is scarce, and that scarcity feeds wider gender health disparities. The design had to work at both levels at once.
THE PROCESS
A one-month sprint, user-centered from day one.
01
Kickoff workshopAligned stakeholders on scope and urgency in a single working session.
02
User and stakeholder interviewsIn-depth conversations with menopausal women, healthcare providers, and B2B clients surfaced individual stories and systemic gaps.
03
Product backlog200+ user stories, prioritized so development tackled real user concerns first.
04
Journeys and personasFive personas spanning end users, B2B customers, and internal stakeholders, with complete journeys.
05
Competitive benchmarkingFeature mapping and user flows of competitor solutions to find where to differentiate.
KEY CHALLENGES
Two hard problems. Designing an AI experience that feels empathetic rather than clinical for a sensitive health topic. And building a visual identity strong enough to carry the brand yet flexible enough to whitelabel.
WHAT SHIPPED
Delivered in one month: a prioritized 200-story backlog and roadmap, 80+ proof-of-concept screens articulating the full experience, five personas and complete journeys, branding and style guides built for empathy, trust, and whitelabel flexibility, and interview findings grounding every decision.
200+
USER STORIES
80+
POC SCREENS
5
PERSONAS
1 mo
RESEARCH + STRATEGY SPRINT
KEY TAKEAWAYS
01
Designing for the underserved pays offA neglected user group meant every research insight translated directly into product differentiation.
02
Empathy is a process, not a toneInterviews with real users and providers shaped the backlog, the flows, and the visual language.
03
Speed and rigor can coexistA 200-story backlog, five personas, and 80+ screens in one month, without skipping the research.
04
Whitelabel constraints sharpen brandingDesigning for flexibility forced clearer decisions about what the brand's core actually was.